Frequently Asked Questions

Our operating hours are 8 a.m.–5 p.m., Monday through Friday. We are closed on weekends and public holidays.

We are located at 4124 Chesapeake Square Blvd. 2332. 2 miles east of I-664 Portsmouth blvd exit. 4 miles west of I-264 Portsmouth Blvd. Exit We are about a 20-30 minute drive from Hampton, Newport News, Norfolk, The Indian River, Greenbrier, and Great Bridge, areas. Close to Churchland, Western Branch, North Suffolk, and Deep Creek, and Portmsouth.

Request your pet's next vet appointment or prescription refill at your convenience—without having to call the practice by using your pet portal. You can make an appointment by visiting our website.

While we prefer appointments to ensure timely service, we do accept walk-ins based on availability. For your best experience please call for availability.

Wellness and Illness exams, Outpatient care, Day hospitalization Referral to specialists, Elective and non-elective Surgical procedures, External and internal parasite prevention and treatment, Full service pharmacy, Laboratory testing, Radiology, Ultrasound, Nutritional consults, Behavior support, Euthanasia and Hospice Care, Vaccinations, Urgent Care, Dentistry, Chronic disease management

Vital Vet treats a variety of pets including dogs, cats, rabbits, small mammals, ferrets, hedgehogs, avians—including chickens, and most reptiles.

We do not treat non-human primates, monkeys, endangered species, venomous snakes, or farm animals.

We strongly recommend spaying or neutering pets to prevent overpopulation and health issues. We offer these services and can provide detailed information during a consultation.

We are Fear Free certified practitioners and working toward Fear Free Certified practice accreditation and take extra steps to ensure a calm and stress-free environment for all pets. This includes gentle handling techniques and the use of calming aids when necessary.

We accept cash, credit/debit, digital payments, Scratchpay, CareCredit, and Vetbilling

Yes, we offer flexible payment plans through Vetbilling

Yes, we work with pet insurance companies, please note most pet insurances are reimbursement based, meaning you get reimbursed from your insurance company after paying for services in full.

We require at least 24 hours' notice for cancellations. Late cancellations or no-shows may incur a fee.

Please bring any previous medical records, a list of current medications, and any questions or concerns you have about your pet’s health, their favorite toys and treats.

We recommend annual wellness exams for adult pets and more frequent exams for puppies, kittens, and senior pets.

Vaccination needs vary based on species, age, and lifestyle. We will create a customized vaccination plan for your pet during their visit.

During our operating hours, bring your pet in immediately. For after-hours emergencies, contact The Center of Veterinary Expertise (CoVE) at (757) 935-9111.

Yes, we offer telemedicine consultations for non-emergency cases. You can schedule a telemedicine appointment through our website or your pet portal.

Common signs include changes in appetite or water intake, lethargy, vomiting, diarrhea, coughing, sneezing, limping, or any other unusual behavior. You know your pet—reach out early and often to save your time, money, and your pets’ comfort.

The best diet depends on your pet's age, breed, and health status. Is AAFCO tested and approved? If you cannot tell, or cannot find out by calling the manufacturer—it may be missing important nutrients. Consult with us to determine the most appropriate diet.

Some human foods are safe in moderation, but others can be harmful. Learn more here.

Regular use of preventative medications all year long is the best way to protect your pet from fleas, ticks, and heartworms. Not all products are effective, or safe. Ask us for safe options that work.

Destructive behavior can be caused by boredom, anxiety, or health issues. A vet visit can help identify the cause and suggest solutions.

Positive reinforcement training is effective for most pets. Consistency and patience are key. We can provide training resources or refer you to a professional trainer.

Regular brushing, dental chews, and professional cleanings are essential for maintaining your pet's dental health.

Bad breath, difficulty eating, drooling, and visible tartar or gum inflammation are signs of dental issues.

Common issues include arthritis, dental disease, kidney disease, and cognitive decline. Regular check-ups can help us manage these conditions.

Signs of pain in pets can be subtle but may include vocalizing, limping, changes in behavior, reduced appetite, and reluctance to move. If you suspect your pet is in pain, use these pain scoring charts as a guide and call us for guidance.

Feline Pain Scale

Canine Pain Scale

Rabbit Pain Scale

A routine visit typically includes a physical exam looking at your pets skin, coat, eyes, ears, mouth, teeth, nails, muscle tone, body weight, perianal area, listening to heart, lungs, and gut sounds, discussion of your pet’s health history, vaccinations, and any necessary tests.

Accustom your pet to their carrier, bring their favorite treats or toys, bring them slightly hungry so our distraction treats are more appealing, and try to keep them calm before the visit. If we have recommended pre-visit medications for stress, please make sure you give them as prescribed.